Customer Declaration

 

Dogs will only be accepted for grooming after the Owner (or other responsible person) has filled in and signed a Customer Declaration Form.

 

Matted Dogs

 

In the event of any dog needing a shave down/clip down, the owner should be aware that irritation may occur from the shaving process, as well as uncovering nicks, cuts or other potential problems. The owner agrees that Park ur Paws is not liable for any after-grooming problems uncovered after clipping off a badly matted or neglected coat.

No dog will be subjected to stress or discomfort and all dogs will be groomed in accordance with The Animal Welfare Act 2007.

A shave-down will always incur extra fees, the only exception being a dog brought in by a recognised Rescue Centre Staff member.

We photograph and/or video every case of neglect brought into the salon for grooming and we also save a sample of fur. We reserve the right to use these items as we deem appropriate.

 

Dangerous Dogs

 

The owner (or other responsible person) agrees to inform Park ur Paws prior to grooming if the dog has bitten or has aggressive tendencies.

Park ur Paws reserves the right to muzzle your dog or ask you to muzzle your own dog or to refuse to groom it if it represents a danger to our staff or other dogs in the salon. Unless this has been discussed and agreed beforehand we reserve the right to turn your dog away without grooming it - however the full starting price for your groom will still be charged because at that point we cannot fill your appointment.

 

 

Normal Condition

 

It is assumed that you will bring your dog into the salon in Normal Condition. That is; that you groom your dog at home regularly between appointments, and that it you will present your dog at the salon in an unmatted and dry state. Any condition other than "Normal" will take us longer to deal with and will therefore incur additional charges.

 

Cancelling your appointment

 

24 hours notice is required for cancellation, any less and the full charge will be incurred, and payment will be required before booking any future appointments

 

Timings

 

when arriving for your appointment it is important that you arrive at your allocated time. Arriving early will disrupt the grooming for other dogs booked in before you, arriving late may mean we do not have time to groom your dog and you may be turned away. In this event you will still be charged for your appointment. Late collection is charged at a rate of £10 an hour unless otherwise agreed.

 

 

Please ensure your dog has had an adequate chance to relieve itself before you come to the salon .If your dog defecates or urinates during the grooming process and requires a second bath you will be charged appropriately. Please bag up your dog's mess and put it in the bin if your dog has an accident outside the salon.

 

Unfortunately teeth cleaning and anal gland expression are deemed to be "veterinary procedures" by some vets and therefore under the Veterinary Surgeons Act we are now prevented from performing these services for you.